FAQ
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FAQ
Thank you very much for your interest in our products. Do you have a question? You can find the answer in our list of FAQ.
What should be considered before commissioning X-ray tubes and assemblies?
The HV-power supply used has to have a control circuit with filament current limit. It may only be adjusted to the specified manufacturers´ instructions (e.g. data sheet) to prevent overheating the filament when turned on. (See our application notes respective life time)
The X-ray tube assembly must be stored at room temperature for at least 48 hours before commissioning.
We recommend a warm-up before initial operation, see application guidelines.
What is the length of an X-ray tubes/X-ray tube assemblies life time?
The lifespan depends on the operating conditions and operational parameters. Please refer to our application guidelines for further information.
The warranty period is 12 months, as stated in the terms and conditions.
Is the focal spot adjustable through grid scatter?
The focal spot declared on our final test data sheet match the actual focal spot of the x-ray tube in standard operation.
The grid control can be used for ‘closing’ or ‘pulsing’ the tube, please refer to our application guidelines for details.
Are there special procedures for transportation? What should be considered?
The packaging must be designed in a way that the goods are not subjected to impacts. If you receive the package through a carrier, it should be inspected immediately for any external damages.
For international shipments, the package may be opened by customs; upon receipt, the goods should be promptly checked for any damage.
Can damage to an X-ray tube in the radiation protection housing be detected?
See our application notes respective x-ray tube assembly rapid test.
Is it possible to replace the X-ray tube in the radiation protection housing or repair the X-ray tube assembly?
Replacement of the X-ray tube is only possible at our facility.
The components are not user-repairable.
The warranty claim is void if disassembly or loosening of fasteners is done by the user.
Are there regulations for the disposal of X-ray tubes and assembly?
The waste oil is to be disposed of in a proper manner.
The Be-windows are also to be turned over to a processing plant.
We offer a proper disposal within our facility.
Do you have questions about our products?
Get in touch with us. Our contact persons will make an effort to provide feedback as soon as possible
+49 (0) 367 41 5868 0
info@petrickgmbh.de
